Invictus Safaris crafts personalized, sustainable journeys across Uganda—connecting you to wildlife, culture,
and authentic communities. Travel with expert local guides and create unforgettable memories.
Find quick answers about bookings, payments, safari planning, and more. If you still need help, contact our team.
Yes, most travelers require a visa to enter Uganda. You can apply online for an e-visa before your trip. It is recommended to check the latest visa requirements based on your nationality.
Yes, Uganda is safe for tourists, especially when traveling with licensed local guides. Popular tourist destinations such as Bwindi Impenetrable Forest, Queen Elizabeth National Park, and Murchison Falls are well monitored by security agencies.
The best time to visit Uganda is during the dry seasons, from June to September and December to February. Wildlife viewing and trekking conditions are more favorable during these months.
Uganda is renowned for gorilla trekking in Bwindi and Mgahinga, chimpanzee tracking in Kibale Forest, and classic safari game drives spotting lions, elephants, hippos, and more in Murchison Falls and Queen Elizabeth National Park.
Pack lightweight, neutral-colored clothing, sturdy walking shoes, a hat, insect repellent, sunscreen, binoculars, and a rain jacket. Don't forget any personal medication and camera equipment to capture your adventure.
Tours typically include transportation by a 4x4 safari vehicle. Domestic flights are available for longer distances. Travel arrangements can be made through the tour company to ensure ease and safety.
Yes, gorilla trekking permits are mandatory and should be booked in advance as they are limited to protect the gorilla population.
Uganda offers a range of accommodations from luxury lodges and tented camps to mid-range hotels and budget guesthouses, depending on your preference and budget.
Both options are available. Group tours offer a cost-effective way to explore with an experienced guide, while tailor-made private tours can be customized to your interests, schedule, and budget.
Cancellation policies vary by tour and service provider. Generally, refunds decrease closer to the departure date due to non-refundable deposits with hotels and operators. Specific details will be provided at booking.
The Ugandan Shilling (UGX) is the local currency. While cards are increasingly accepted in larger towns and lodges, cash is preferred in remote areas, so carrying some local currency is recommended.
To cancel, please contact our customer service team via email or phone with your booking details. We will guide you through the cancellation process and confirm the cancellation in writing.
Refunds are available for cancellations made within the prescribed time frame. Refunds will be processed via the original payment method within 14 to 30 business days after confirmation of cancellation.
Yes, certain fees such as visa processing fees, gorilla trekking permits, and airfare deposits may be non-refundable. These specifics will be communicated clearly at the time of booking.
Rescheduling requests are subject to availability and should be made as early as possible. We will do our best to accommodate changes, but additional fees may apply depending on the new dates or services.
If the tour is canceled by the company, you will receive a full refund or the option to reschedule. In cases of force majeure—such as natural disasters or government restrictions—we will work with you to find the best resolution, which may include refunds or future travel credits.
Once a cancellation is confirmed and eligible for a refund, the amount will be credited back to the original payment source. The refund process may take up to 30 business days depending on your bank or payment provider.
Cancellations must be made at least 14 days before the scheduled tour start date to be eligible for a full refund minus any non-refundable deposits. Cancellations made less than 14 days prior may incur partial fees or no refund, depending on the service provider's terms.
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